Shipping policy
For Roustova
We aim to deliver your handcrafted leather products safely and on time. Below is our shipping policy to help you understand how your orders are processed and delivered.
1. Shipping Methods Available
We use reliable courier and logistics partners to ensure secure and timely delivery, including:
- Standard Shipping
- Express Shipping (if available)
2. Order Processing Time
- Orders are processed within 24 hours after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeframes
- Domestic delivery: 3 - 7 business days.
- International delivery (if applicable): 7 - 20 business days.
Delivery times may vary based on location and courier partner availability.
4. Shipping Costs
- Standard shipping charges will apply based on the product and delivery location. The exact shipping cost will be calculated and displayed at checkout before you complete your purchase.
- Any additional charges such as customs duties (for international orders) must be borne by the customer.
5. Tracking Information
- Once your order is shipped, you will receive a tracking number via email/SMS.
- You can track your order through the courier partner’s website.
6. Delivery Issues & Delays
We are not responsible for delays caused by:
- Incorrect address details
- Weather conditions
- Courier service disruptions
- Customs clearance delays
In case of lost or damaged packages, please contact us at info@roustova.com within 48 hours of delivery.
7. International Shipping (If Applicable)
We ship internationally to selected countries. International customers are responsible for:
- Customs duties
- Import taxes
- Clearance charges
Delivery times vary based on destination and customs processing.
8. Failed Deliveries
If delivery fails due to incorrect address or unavailability:
- The order may be returned to us.
- Re-shipping costs may be charged.