Terms of service

For Roustova
Last updated: 10-01-2026

Welcome to Roustova. By accessing or using our website, you agree to be bound by the following Terms of Service. Please read them carefully before making any purchase.


1. Account Terms

  • You may be required to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your account and password.
  • You agree to provide accurate, current, and complete information.
  • We reserve the right to suspend or terminate accounts found to be providing false or misleading information.


2. Pricing and Payment

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.
  • Prices are subject to change without prior notice.
  • Payments must be made through our approved payment gateways.
  • We do not store your card or banking information.
  • Taxes, duties, and shipping charges (if applicable) will be added at checkout.


3. Product Descriptions

  • We strive to display accurate product descriptions, images, and details.
  • Since our products are handcrafted from genuine leather, slight variations in color, texture, and finish are natural and not considered defects.

Product images are for representation purposes only.


4. Order Acceptance

  • Placing an order does not guarantee acceptance.
  • We reserve the right to refuse or cancel any order at our discretion, including:
    • Product unavailability
    • Incorrect pricing
    • Payment issues
    • Suspected fraud

If your order is canceled, you will be notified and refunded accordingly.


5. Shipping and Delivery

  • Orders are shipped after processing time of 24Hours.
  • Delivery timelines are estimates and may vary based on location and logistics.
  • We are not responsible for delays caused by courier partners, natural disasters, or unforeseen circumstances.


6. Returns and Refunds

  • Returns are accepted as per our Return & Refund Policy.
  • Custom-made or personalized products may not be eligible for return unless defective.
  • Refunds will be processed within 3 business days after approval.


7. Prohibited Uses

You agree not to use the website for:

  • Any unlawful purpose
  • Violating any local, national, or international law
  • Uploading malicious code or viruses
  • Attempting unauthorized access to our systems
  • Misusing our intellectual property


8. Limitation of Liability

Roustova shall not be liable for:

  • Indirect, incidental, or consequential damage.
  • Loss of profits or data
  • Any damage arising from the use of our website or products

Our maximum liability shall not exceed the amount paid for the product.


9. Intellectual Property

All content including logos, images, designs, and text belong to Roustova and may not be used without written permission.


 

10. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of India.


11. Contact Information

For any queries regarding these Terms:

Roustova
📧 Email: customercare@roustova.com
📍 Address: 
📞 Phone: +91 77448 96387